Customer Service Details.
Aztech Customer Service is available to be contacted by telephone 24/7/365. Local access numbers are available for each country where an Aztech Support Center is located. An advantage of running Aztechs service on a single platform is that operators from one Support Center can cover bridges located at another Support Center. This provides the ability to have Customer Service support available worldwide 24/7/365.
Aztech provides multi-lingual Customer Service. The languages currently supported include English, French, German, Italian, Spanish, Swedish, Dutch, Flemish, Russian, Norwegian, Chinese and Japanese. In addition, there is an English-speaking operator available on all bridges at all times.
100% Guaranteed Access.
Conference calls are usually time-specific and can involve senior staff. Aztech therefore recognizes how important it is that they take place as planned. One of the most common difficulties in accessing a conference call are problems with PIN codes, because the phone does not automatically recognize DTMF tones or because the PIN code details were sent out incorrectly. It could even be the case that an important attendee has simply forgotten their PIN code and cannot access the call! Aztech offers the simplicity of an automated service with the back up of an operator to assure all participants of guaranteed access to their call with minimum disruption.
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